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FAQs


How do I track my order? You will receive a tracking number via email or text, whichever method chosed at checkout. Once order has been fulfilled another tracking message will appear with an update on status. You can copy and paste the tracking number on the USPS website for tracking packages.
usps.com or call 1-800-ASK-USPS 

Do you accept returns? The S. Kollection takes time and pride to ensure all orders are packaged with the correct items and items are of good quality. Due to COVID-19 we do not accept returns at this time. However, we do understand things can happen. If an item is damaged due to delivery please follow the steps in the second paragraph of our Return Policy. 

How do the gift cards work? After purchasing gift card on our website you will receive instructions by email or text which will contain a code to be used at checkout. Gift Cards are not re-loadable. Does not include any activation fees, or fees that reduce the value of the card over time. Please contact customer service if a gift card amount you desire is not listed when purchased. The option to check gift card balance is not available at this time. 

How do I contact customer service? Please email the.s.kollection@gmail.com or click on the Contact Us button at the bottom of our website for mailing address, etc. Feel free to also message us on Facebook or Instagram @theskollection 

There is also pop up chat which appears on website. A Customer Service reprewill address any questions and is usually available 24/7 for your shopping convenience. 

Thank you.